USPS Shipping label refund rejected but the postage was not used
This was an international order, so not cheap postage. I decided to use DHL instead of USPS to avoid potential delays with customs.
I just got a notice from Amazon that the USPS refund was rejected because "The item is in the mailstream."
That's not possible, the label was not used and was never scanned.
Unfortunately, I don't see a way to appeal the decision and I can't even see the tracking number for the USPS label now to determine why USPS believes it's in the mailstream. I've never had a USPS refund rejected by Endicia/Stamps.com in 20+ years of purchasing shipping labels.
I can see the DHL tracking which shows the package was delivered.
USPS Shipping label refund rejected but the postage was not used
This was an international order, so not cheap postage. I decided to use DHL instead of USPS to avoid potential delays with customs.
I just got a notice from Amazon that the USPS refund was rejected because "The item is in the mailstream."
That's not possible, the label was not used and was never scanned.
Unfortunately, I don't see a way to appeal the decision and I can't even see the tracking number for the USPS label now to determine why USPS believes it's in the mailstream. I've never had a USPS refund rejected by Endicia/Stamps.com in 20+ years of purchasing shipping labels.
I can see the DHL tracking which shows the package was delivered.
0 replies
Seller_kIukTwdhvntAp
Did your label get added to a SCAN Form somehow? If it did then is is used since every label on the form is considered as delivered to the PO.
Dominic_Amazon
Hi @Seller_ukAq5rd7Nh7f1,
Dominic from Amazon here, happy to help with this! Did you create a case with Seller Support about this? If so can you please provide me with the case ID? I would like to do some additional research.
Best,
Dominic
