My Amazon Singapore account has been temporarily deactivated, and listings are not active temporarily.

"As part of a review, your Amazon seller account has been temporarily deactivated. Your listings are not active in accordance with section 3 of the Amazon Business Solutions Agreement. We understand that this deactivation may be difficult for your business. To help you successfully reactivate your account, please review the following information and address the concerns."

"Why is this happening?"

"We want customers to shop with confidence on Amazon. Therefore, we routinely request additional documentation from sellers to verify their account information and confirm the authenticity of certain items."

Amazon asked me to submit the documents to confirm the authenticity and I have submitted the documentation as per the information needed but i keep receiving the same standard email as if no actual human is checking it:

"We received your submission but currently do not have enough information to reactivate your ability to sell on Amazon."

It also keeps mentioning "For privacy reasons, we do not provide details about our investigation methods."

Is there any real person in Amazon that can help with this?

Dear Amazon Forum Moderators and Seller Performance Team,

I am writing this on the forum as a last resort to humbly request your guidance and escalation regarding our account deactivation under Section 3 (Drop Shipping Policy) for HEAPS STORE SG (Merchant ID: A1A8C7B9K3KJES).

With the recent official announcement that Amazon Singapore is winding down its local third-party marketplace operations by July 6, 2026, we find ourselves in a highly precarious situation. Our SG account is currently suspended, and we are desperate to resolve this enforcement status before the marketplace transition is finalized.

Our primary concern is that leaving this suspension permanently unresolved on a closing marketplace will cause a negative cascade effect on our Global Seller Account standing, putting our legitimate operations and good standing in other international Amazon marketplaces at severe risk.

1. Complete Acceptance of Responsibility

We fully acknowledge our past mistakes. We incorrectly utilized an automated cross-marketplace sourcing model that violated the Seller of Record and Drop Shipping policies. We do not dispute the suspension. We accept that our previous model failed to maintain the high standards of customer transparency Amazon requires, and we deeply apologize.

2. Immediate Corrective Actions Taken

* Total Termination: All automated sourcing tools, API connections, and non-compliant FBM offers have been permanently deleted and disconnected.

* Customer Resolution: All historical orders were successfully fulfilled, and any pending customer inquiries or refunds have been completely resolved. There are no outstanding buyer complaints.

* Global Model Restructuring: Moving forward, our global operations strictly rely on verified wholesale sourcing and compliant fulfillment methods.

3. Our Humble Request

We are not asking for reinstatement to resume our old business model. We understand the SG local fulfillment network is closing. We are simply respectfully asking for the account to be reactivated—or the violation officially cleared—so that our merchant record is accurate and this historical mistake does not permanently stain our global seller identity.

We have submitted our comprehensive Corrective Action Plan via Seller Central. Could a moderator please help escalate our case to the Seller Performance Team for one final review, keeping the imminent marketplace transition in mind?

Thank you so much for your time, understanding, and any assistance you can provide to protect our global standing.

Sincerely,

HEAPS STORE SG

Merchant ID: A1A8C7B9K3KJES