Hello Singapore Amazon Forums,

I've recently receieved an email from Amazon Singapore stating that my account has been deactivated in accordance with section 3 of the Amazon Services Business Solutions Agreement.

The initial email I received in the Performance Notifications stated and asked me to provide the following;

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-- Bank account statement and credit card statement.

-- A valid government-issued photo identity document such as driver’s license or passport. The document must include the full name, date of birth, ID number, expiry date, signature of the bearer if applicable and country of issuance or country of citizenship.

-- A business license, if applicable.

-- A utility bill dated for piped gas, natural gas, electricity, piped water, mobile phone, fixed-line phone, or internet service.

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I've submitted the requested documents however upon submission, I received second Performance Notification from Amazon that stated that my account remains deactivated and somehow my account was flagged as having potentially engaged in 'deceptive, fraudulent, or illegal activity'. This is confusing as I had not yet used my account to for listing, selling or reviewing yet.

Afterwards I acquired and submitted all requested documents (bank statements, ids, license, new utility bill) once more and made sure all of the details match my Seller Central.

Please could you guide me on how to resolve this issue? I have attempted to contact the support but the responses I have received so far have not been helpful.

I am posting the full perfomance notifications below as additional information. Thank you for your kind assitance.

1. **Situation Summary**

- 12 Apr 2025 — Amazon Singapore (SG) account suspended for **Identity Verification– Information Not Provided.**

- Because SG is linked to our EU, UAE, AU and JP stores, those marketplaces were suspended automatically.

- Two appeal packages submitted; both rejected with the standard “fraudulent or illegal activity” wording and no detailed feedback.

2. Timeline (plain English)

- **12 Apr 2025** – We woke up to the suspension e‑mail: SG account down, other regions paused automatically.

- **12 Apr (later the same day)** – **First appeal** went in fast, but we made rookie mistakes: used a business licence that was over 90 days old, attached internet/phone bills in the owner’s personal name, and left the business address with the *old* unit number.

- **15 Apr** – Amazon shot back a standard rejection (“fraudulent/illegal activity”).

- **15 – 25 Apr** – We did a deep dive and spotted three red flags:

1. Personal names on some bills vs *** INC. in Seller Central

2. Wrong (outdated) unit number in the SG profile

3. Business licence past the 90‑day window

- **25 Apr** – **Second appeal** submitted: fresh (< 90 days) business licence, corporate bank statement, owner passport, plus bills and statements all showing the same address and the correct unit number.

- **27 Apr** – Appeal #2 also rejected with the one‑liner “not enough information to remove the violation.” No extra clues.

1. The new submission we are preparing to submit

1. Legal entity in Seller Central: *** INC.

2. Business address: same across all marketplaces and every document (unit number now correct).

3. Deposit / charge methods: corporate bank account + corporate credit card, both labelled *** INC.

4. Documents on file (each ≤ 90 days):

- Corporate licence (*** INC.)

- Corporate bank statement

- Corporate mobile‑service bill

- Passport of account owner (name matches owner record)

2. **What Went Wrong (now fixed)**

1. Personal name on some bills vs corporate name in Seller Central

2. Outdated unit number in the first appeal

3. Corporate licence older than 90 days in the first appeal