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Seller_U6HyxtH0kbbH7
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Seller_U6HyxtH0kbbH7
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Amazon keep replying with standard message although informations have been provided
by Seller_U6HyxtH0kbbH7

My Amazon Singapore account has been temporarily deactivated, and listings are not active temporarily.

"As part of a review, your Amazon seller account has been temporarily deactivated. Your listings are not active in accordance with section 3 of the Amazon Business Solutions Agreement. We understand that this deactivation may be difficult for your business. To help you successfully reactivate your account, please review the following information and address the concerns."

"Why is this happening?"

"We want customers to shop with confidence on Amazon. Therefore, we routinely request additional documentation from sellers to verify their account information and confirm the authenticity of certain items."

Amazon asked me to submit the documents to confirm the authenticity and I have submitted the documentation as per the information needed but i keep receiving the same standard email as if no actual human is checking it:

"We received your submission but currently do not have enough information to reactivate your ability to sell on Amazon."

It also keeps mentioning "For privacy reasons, we do not provide details about our investigation methods."

Is there any real person in Amazon that can help with this?

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Seller_KCr3iVJ1MYVaL
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Account Deactivated Singapore
by Seller_KCr3iVJ1MYVaL

Hello Singapore Amazon Forums,

I've recently receieved an email from Amazon Singapore stating that my account has been deactivated in accordance with section 3 of the Amazon Services Business Solutions Agreement.

The initial email I received in the Performance Notifications stated and asked me to provide the following;

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-- Bank account statement and credit card statement.

-- A valid government-issued photo identity document such as driver’s license or passport. The document must include the full name, date of birth, ID number, expiry date, signature of the bearer if applicable and country of issuance or country of citizenship.

-- A business license, if applicable.

-- A utility bill dated for piped gas, natural gas, electricity, piped water, mobile phone, fixed-line phone, or internet service.

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I've submitted the requested documents however upon submission, I received second Performance Notification from Amazon that stated that my account remains deactivated and somehow my account was flagged as having potentially engaged in 'deceptive, fraudulent, or illegal activity'. This is confusing as I had not yet used my account to for listing, selling or reviewing yet.

Afterwards I acquired and submitted all requested documents (bank statements, ids, license, new utility bill) once more and made sure all of the details match my Seller Central.

Please could you guide me on how to resolve this issue? I have attempted to contact the support but the responses I have received so far have not been helpful.

I am posting the full perfomance notifications below as additional information. Thank you for your kind assitance.

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Seller_unBBGVWUzwm72
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The products in my account have become inactive. I cannot use my account.
by Seller_unBBGVWUzwm72

The products in my account have become inactive, and I can't use my account. Even though all the products have reached their owners, Amazon has made my listings inactive because my sales are good and is still asking for documentation. I send the documents again, but they ask for proof. I send them, but they ask for documentation. I'm starting to get really frustrated with this situation. Can anyone help?

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Seller_rEjFPghDe4DHD
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Unable to Access North America Seller Central After Account Security Lock
by Seller_rEjFPghDe4DHD

Dear Amazon Seller Support,

We discovered that we were unable to log into our Amazon seller account. Shortly after that, we received an email from Amazon stating that our account might have been accessed by an unauthorized person. The message said that, as a security measure, Amazon had disabled our password and logged us out.

We followed the instructions in the email and successfully reset our password. We are now able to log in to our account again.

However, after regaining access, we found that all of our North America marketplaces (United States, Canada, and Mexico) have disappeared from our Seller Central. We can only access the European marketplaces, while the North America region appears to have been deactivated or removed from our account.

Because of this, we currently have no way to contact the North America Seller Support or Performance Team, as the region is not visible or selectable in our account.

We would appreciate your help to:

1. Investigate what happened to our North America marketplaces (US, CA, MX).

2. Confirm whether our North America seller account was deactivated due to the recent security issue.

3. Guide us on how to restore or regain access to our North America marketplaces as soon as possible.

This issue is extremely urgent because it directly impacts our ongoing business operations in the North America region.

Thank you for your understanding and assistance.

We look forward to your prompt response.

@Seller_GEZPMc4CeQfh6

@Seller_YeWcEeTwlVO93

@Seller_stjmArkM4yTDy

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Seller_w5iIKodZluOQv
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Account Deactivation and Withheld Payments – Need Clarification
by Seller_w5iIKodZluOQv

Hello Amazon Seller Community,

My account has been deactivated since 30 September 2025, and my payment of SGD 2,590.37 remains withheld without clear explanation until now.

I would like to understand exactly which violations I am alleged to have committed under Section 3 of the Amazon Services Business Solutions Agreement. From my perspective, enforcing a contract in a one-sided or unfair manner cannot be considered fair practice.

The alleged violations reportedly stem from customer complaints about product authenticity. I have already provided validated supplier invoices addressing these concerns, which Amazon has accepted, yet my account remains indefinitely deactivated and my payments withheld.

It also seems concerning that repeated requests for private business information could conflict with confidentiality, especially since Amazon itself sells the same products. This raises the question of whether the enforcement standards applied to third-party sellers would ever be applied to Amazon as a seller on its own platform.

I am requesting:

A clear explanation of the specific violations I am alleged to have committed.

A fair review of the evidence I have provided.

Immediate release of my withheld payments and reactivation of my account.

I am sharing this here to seek advice from other sellers who may have faced similar situations, and to better understand if there is a path toward a fair resolution. I sincerely hope that other sellers will not face the same situation, and that Amazon upholds fairness and transparency in its policies and enforcement for all sellers on the platform.

Thank you for your guidance.

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Seller_6m9phdZfRKGN5
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Account temporarily deactivated and in accordance with Section 3 of the Amazon Business Solutions Agreement.
by Seller_6m9phdZfRKGN5

My Amazon Singapore account has been temporarily deactivated, and listings are not active in accordance with Section 3 of the Amazon Business Solutions Agreement.

Amazon asked me to submit the documents to confirm the authenticity of the book I am selling.

I didn't maintain the invoices as the books were not purchased from the publisher or any publisher's distributor.

We purchased them in a lot (remainder books) from a non-verified source. And now i dont have any invoices for submitting to Amazon.

Can anyone help me in this regard.

What should i do to reactivate my account.

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Seller_8QYq8wiY8lq6d
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Account Deactivated – Submitted All Documents but No Response (Need Guidance)
by Seller_8QYq8wiY8lq6d

Hello fellow sellers,

I need urgent advice regarding my Amazon account.

I am a UK-based seller and mistakenly opened the Singapore marketplace while expanding internationally.

Shortly after, my account was deactivated under Section 3 of the Business Solutions Agreement.

I was asked to submit verification documents, and I have already uploaded passport, driving license, certificate of incorporation, utility bills, bank and credit card statements — all full-page, high-quality scans — via the Account Health “Reactivate my account” button.

My dashboard now says “Our evaluation is complete” but I have not received any explanation or response from the Account Health team.

I have never sold in Singapore, and no customer transactions or activity took place there. This seems to be a misunderstanding with the verification process, but now my main UK marketplace is also affected, and I am stuck with no clear path forward.

My questions:

Has anyone faced a similar issue where Singapore verification blocked all other marketplaces?

Should I continue chasing this with Singapore support, or escalate directly through the UK Account Health team?

Is there any way to request a virtual identity verification call to clear this up faster?

Any advice from experienced sellers would be very much appreciated.

Thank you in advance.

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