Hello Singapore Amazon Forums,

I've recently receieved an email from Amazon Singapore stating that my account has been deactivated in accordance with section 3 of the Amazon Services Business Solutions Agreement.

The initial email I received in the Performance Notifications stated and asked me to provide the following;

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-- Bank account statement and credit card statement.

-- A valid government-issued photo identity document such as driver’s license or passport. The document must include the full name, date of birth, ID number, expiry date, signature of the bearer if applicable and country of issuance or country of citizenship.

-- A business license, if applicable.

-- A utility bill dated for piped gas, natural gas, electricity, piped water, mobile phone, fixed-line phone, or internet service.

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I've submitted the requested documents however upon submission, I received second Performance Notification from Amazon that stated that my account remains deactivated and somehow my account was flagged as having potentially engaged in 'deceptive, fraudulent, or illegal activity'. This is confusing as I had not yet used my account to for listing, selling or reviewing yet.

Afterwards I acquired and submitted all requested documents (bank statements, ids, license, new utility bill) once more and made sure all of the details match my Seller Central.

Please could you guide me on how to resolve this issue? I have attempted to contact the support but the responses I have received so far have not been helpful.

I am posting the full perfomance notifications below as additional information. Thank you for your kind assitance.

Hi everyone, I’m feeling really overwhelmed and would appreciate any help or advice.

@Sarah_Amzn @Abella_AMZ– tagging you in the hope you can assist.

I only wanted to sell on Amazon UK using an individual account, but I didn’t realize there was a difference between signing up for Amazon Global vs just the UK. I didn’t even know there were separate websites for each region.

Now I’ve been charged for a Professional seller account, which I didn’t want, and I’m really worried I might get hit with more unexpected charges.

I spoke to an agent two days ago who told me I could either close the account or switch to Individual once the registration process completed, and then I wouldn’t be charged. At that point I had already made the switch on my account, but I’ve still been charged.

When I tried to close the account, I looked like I have to do it country by country, it's all very confusing.

Then I managed to speak to another agent based in Singapore who told me I’m not even registered for a UK account and that I need to contact UK support—but I can’t, because I’m not registered there! So I can't even post this in the forum there. I still have countries pending, I've tried to close Singapore but can't and they can't help.

I’ve sent an email to the managing director account in UK and a Escalation member wrote back that they couldn't find a case to investigate so passed it backwards to one of the other members of the escalation team, but I have no idea if I’ll even get a reply.

Has anyone been through this or know what to do next? Why is there no Global support available, every avenue I have tried has come back with nothing, it shouldn't be this hard to get help.

I just want to close any amazon seller account I have anywhere, and receive a refund.