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Seller_U6HyxtH0kbbH7
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Amazon keep replying with standard message although informations have been provided
by Seller_U6HyxtH0kbbH7

My Amazon Singapore account has been temporarily deactivated, and listings are not active temporarily.

"As part of a review, your Amazon seller account has been temporarily deactivated. Your listings are not active in accordance with section 3 of the Amazon Business Solutions Agreement. We understand that this deactivation may be difficult for your business. To help you successfully reactivate your account, please review the following information and address the concerns."

"Why is this happening?"

"We want customers to shop with confidence on Amazon. Therefore, we routinely request additional documentation from sellers to verify their account information and confirm the authenticity of certain items."

Amazon asked me to submit the documents to confirm the authenticity and I have submitted the documentation as per the information needed but i keep receiving the same standard email as if no actual human is checking it:

"We received your submission but currently do not have enough information to reactivate your ability to sell on Amazon."

It also keeps mentioning "For privacy reasons, we do not provide details about our investigation methods."

Is there any real person in Amazon that can help with this?

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Seller_unBBGVWUzwm72
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The products in my account have become inactive. I cannot use my account.
by Seller_unBBGVWUzwm72

The products in my account have become inactive, and I can't use my account. Even though all the products have reached their owners, Amazon has made my listings inactive because my sales are good and is still asking for documentation. I send the documents again, but they ask for proof. I send them, but they ask for documentation. I'm starting to get really frustrated with this situation. Can anyone help?

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Seller_KCr3iVJ1MYVaL
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Account Deactivated Singapore
by Seller_KCr3iVJ1MYVaL

Hello Singapore Amazon Forums,

I've recently receieved an email from Amazon Singapore stating that my account has been deactivated in accordance with section 3 of the Amazon Services Business Solutions Agreement.

The initial email I received in the Performance Notifications stated and asked me to provide the following;

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-- Bank account statement and credit card statement.

-- A valid government-issued photo identity document such as driver’s license or passport. The document must include the full name, date of birth, ID number, expiry date, signature of the bearer if applicable and country of issuance or country of citizenship.

-- A business license, if applicable.

-- A utility bill dated for piped gas, natural gas, electricity, piped water, mobile phone, fixed-line phone, or internet service.

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I've submitted the requested documents however upon submission, I received second Performance Notification from Amazon that stated that my account remains deactivated and somehow my account was flagged as having potentially engaged in 'deceptive, fraudulent, or illegal activity'. This is confusing as I had not yet used my account to for listing, selling or reviewing yet.

Afterwards I acquired and submitted all requested documents (bank statements, ids, license, new utility bill) once more and made sure all of the details match my Seller Central.

Please could you guide me on how to resolve this issue? I have attempted to contact the support but the responses I have received so far have not been helpful.

I am posting the full perfomance notifications below as additional information. Thank you for your kind assitance.

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Seller_6m9phdZfRKGN5
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Account temporarily deactivated and in accordance with Section 3 of the Amazon Business Solutions Agreement.
by Seller_6m9phdZfRKGN5

My Amazon Singapore account has been temporarily deactivated, and listings are not active in accordance with Section 3 of the Amazon Business Solutions Agreement.

Amazon asked me to submit the documents to confirm the authenticity of the book I am selling.

I didn't maintain the invoices as the books were not purchased from the publisher or any publisher's distributor.

We purchased them in a lot (remainder books) from a non-verified source. And now i dont have any invoices for submitting to Amazon.

Can anyone help me in this regard.

What should i do to reactivate my account.

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Product Authenticity Complaint - Account Deactivation Submitted Color Wow & Sephora Invoices, Still Rejected – Need Guidance
by Seller_NJSKgtauMjjhy

Hello everyone,

I’m reaching out to share my experience and ask for guidance regarding my Amazon Singapore store, which was recently deactivated due to an authenticity complaint involving a Color Wow product (ASIN: B073CWSQ51).

Despite submitting complete and genuine documentation, my appeal was rejected. Here’s what I submitted:

✅ A valid invoice from Color Wow’s official website for 12 units, dated before the complaint and first sale.

✅ A Sephora invoice, dated after the complaint, to show replenishment from an authorized retailer.

✅ During a phone call with Amazon support, I was told that Sephora is considered an acceptable source for supporting invoices, which is why I included it.

✅ I also provided a warehouse agreement and tracking number, showing proof of delivery and proper inventory handling.

✅ The customer was refunded in full (SGD 39.99) and received an additional SGD 23 as a goodwill gesture.

Unfortunately, my appeal was denied, and this completely shut down my business under that store. This is especially painful because it’s not the first time I’ve had to fight to keep this same store active.

Last year, this same store was also suspended — not for authenticity, but due to a voltage listing issue.

I listed an electronic item that clearly supported 220–240V, which is fully compliant with Singapore’s voltage standards. The correct voltage was shown both in the product description and on the product packaging.Yet it took me 6 months to prove that the product I sold met the required voltage, just to get back online. That experience cost me months of revenue and nearly destroyed my operations.

What I’m Asking:

• Can Amazon please clarify what additional documents or steps are needed to reinstate my account?

• Is it possible to unlink this store from others to prevent further impact?

• Can someone please contact me directly by phone or message, so we can resolve this clearly?

I’ve always worked with authentic products, refunded customers proactively, and responded quickly to any issues. I’m asking for a fair chance to fix this.

If anyone here has dealt with a similar situation or succeeded using Sephora invoices, I’d be grateful for your input or advice.

Thank you for your time

Ada's Mart

Temel

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Seller_ulzuqzE5sHKfH
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Unwanted Professional PLEASE CAN SOMEONE TAG @Sarah_Amzn @Abella_AMZ in uk
by Seller_ulzuqzE5sHKfH

Hi everyone, I’m feeling really overwhelmed and would appreciate any help or advice.

@Sarah_Amzn @Abella_AMZ– tagging you in the hope you can assist.

I only wanted to sell on Amazon UK using an individual account, but I didn’t realize there was a difference between signing up for Amazon Global vs just the UK. I didn’t even know there were separate websites for each region.

Now I’ve been charged for a Professional seller account, which I didn’t want, and I’m really worried I might get hit with more unexpected charges.

I spoke to an agent two days ago who told me I could either close the account or switch to Individual once the registration process completed, and then I wouldn’t be charged. At that point I had already made the switch on my account, but I’ve still been charged.

When I tried to close the account, I looked like I have to do it country by country, it's all very confusing.

Then I managed to speak to another agent based in Singapore who told me I’m not even registered for a UK account and that I need to contact UK support—but I can’t, because I’m not registered there! So I can't even post this in the forum there. I still have countries pending, I've tried to close Singapore but can't and they can't help.

I’ve sent an email to the managing director account in UK and a Escalation member wrote back that they couldn't find a case to investigate so passed it backwards to one of the other members of the escalation team, but I have no idea if I’ll even get a reply.

Has anyone been through this or know what to do next? Why is there no Global support available, every avenue I have tried has come back with nothing, it shouldn't be this hard to get help.

I just want to close any amazon seller account I have anywhere, and receive a refund.

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Seller_ySsaJawSJQ5nC
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Request for Manual Review / Case Escalation – Deactivated Account – 6 ASINs (Roxelis & LAKERAIN)
by Seller_ySsaJawSJQ5nC

Request for Manual Review/Case Escalation – Account Deactivated – 6 ASINs (Roxelis and LAKERAIN)

Dear Amazon Community Manager:

I am writing to request a manual review/escalation of my account deactivation case. I have submitted appeals multiple times with complete supporting documentation, but consistently receive generic responses lacking specific guidance. Each appeal includes all required documents, and the invoice review team confirms the invoices are complete, yet the performance team consistently rejects them. Initially, it was due to an incorrect brand field, but now it has become a question of authenticity. I still do not understand why. The aforementioned ASINs I provided have been listed for less than a week and have no sales records. I possess all the evidence from the supplier and brand owner, but they still refuse to process my case. Please help me, thank you.

Case Number: [3242262703]

Account: ARIUDMRE / Taiyuanshangmeidianzishangwuyouxiangongsi. (Store ID: A3HF1GXXRLOFSI)

Affected ASINs: B0GJPNMGVJ, B0GJPY487Y, B0GJPXK2PH, B0GJPLL4VK, B0GHFCXB7L, B0GHF7W3B4

Summary of Issue:

1. We have provided a complete brand authorization chain for Roxelis and LAKERAIN.

2. The purchase contract was signed on January 10, 2026 (before the account was frozen).

3. The shipping documents show the actual shipping date (February 9, 2026 for Roxelis; January 29, 2026 for LAKERAIN).

4. We have provided commercial invoices with clear "traceability" remarks. 5. Payment records (1688 order + Alipay) match the invoice amount.

6. We have provided proof of zero sales and screenshots of the deleted ASINs (all 6 ASINs have sales of 0).

7. We have attached transaction confirmation letters from both suppliers.

We believe we have provided all necessary information, but our appeal was rejected for "insufficient information" without specifying what information was missing.

We request that this case be escalated to expert review.

Thank you for your assistance.

Sincerely,

[Lijingjing]

Store ID: A3HF1GXXRLOFSI

@Levi_Dylan_Amazon @Cooper_Amazon @Spencer_Amazon @Julia_Amazon @Nano_Amazon @Ezra_Amazon @Quincy_Amazon

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