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Seller_KCr3iVJ1MYVaL
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Account Deactivated Singapore
by Seller_KCr3iVJ1MYVaL

Hello Singapore Amazon Forums,

I've recently receieved an email from Amazon Singapore stating that my account has been deactivated in accordance with section 3 of the Amazon Services Business Solutions Agreement.

The initial email I received in the Performance Notifications stated and asked me to provide the following;

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-- Bank account statement and credit card statement.

-- A valid government-issued photo identity document such as driver’s license or passport. The document must include the full name, date of birth, ID number, expiry date, signature of the bearer if applicable and country of issuance or country of citizenship.

-- A business license, if applicable.

-- A utility bill dated for piped gas, natural gas, electricity, piped water, mobile phone, fixed-line phone, or internet service.

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I've submitted the requested documents however upon submission, I received second Performance Notification from Amazon that stated that my account remains deactivated and somehow my account was flagged as having potentially engaged in 'deceptive, fraudulent, or illegal activity'. This is confusing as I had not yet used my account to for listing, selling or reviewing yet.

Afterwards I acquired and submitted all requested documents (bank statements, ids, license, new utility bill) once more and made sure all of the details match my Seller Central.

Please could you guide me on how to resolve this issue? I have attempted to contact the support but the responses I have received so far have not been helpful.

I am posting the full perfomance notifications below as additional information. Thank you for your kind assitance.

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Seller_YI1PP4ps0jD6o
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My Amazon.com.au Seller Account Video Call Problem
by Seller_YI1PP4ps0jD6o

Yesterday I received this email in my Amazon Australia seller account:

"Your Amazon seller account will be permanently disabled on 12-24-2024 (MM-DD-YYYYY) in accordance with Section 3 of the ‘Amazon Business Solutions Agreement’. Funds will not be transferred to you, but will remain in your account while we work with you to resolve this issue. Continue to fulfil open orders and respond to customer enquiries to avoid further impact to your account.

https://sellercentral.amazon.com.au/help/hub/reference/external/G1791

Why is this happening?

We believe, or our controls detect, that your account is being used for deceptive, fraudulent, or illegal activities in accordance with Section 3 of the ‘Amazon Services Business Solutions Agreement’. To learn more, go to the ‘Amazon Services Business Solutions Agreement’. To protect our customers, we verify the identity of our sellers through a virtual identity verification process in a video call.

How do I verify my identity?

To verify your identity, you must complete a virtual authentication process over a video call."

I haven't been selling on Amazon Australia for 2 years. This mail came out of nowhere. I don't want to lose access to my account. I can sell in the future and my account should not be closed. I clicked on the link provided for the video call and selected the language. I waited on the screen for more than 5 hours. However, it did not connect to anyone. I also have screenshots about this. I would like to submit the requested documents and forward them to Amazon officials. Please help me with this issue. It is very annoying not to get any results after waiting for hours.

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Seller_7YIna6K7jPJr0
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Account Suspended 2.5 years ago_Simply NO MERCY from AMAZON_ ANY HELP?
by Seller_7YIna6K7jPJr0

Can anyone help me ?

Moderators @jessica_Amazon @noor_Amazon @Adam_Amazon, can anyone help.

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Seller_6m9phdZfRKGN5
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Account temporarily deactivated and in accordance with Section 3 of the Amazon Business Solutions Agreement.
by Seller_6m9phdZfRKGN5

My Amazon Singapore account has been temporarily deactivated, and listings are not active in accordance with Section 3 of the Amazon Business Solutions Agreement.

Amazon asked me to submit the documents to confirm the authenticity of the book I am selling.

I didn't maintain the invoices as the books were not purchased from the publisher or any publisher's distributor.

We purchased them in a lot (remainder books) from a non-verified source. And now i dont have any invoices for submitting to Amazon.

Can anyone help me in this regard.

What should i do to reactivate my account.

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Seller_NJSKgtauMjjhy
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Product Authenticity Complaint - Account Deactivation Submitted Color Wow & Sephora Invoices, Still Rejected – Need Guidance
by Seller_NJSKgtauMjjhy

Hello everyone,

I’m reaching out to share my experience and ask for guidance regarding my Amazon Singapore store, which was recently deactivated due to an authenticity complaint involving a Color Wow product (ASIN: B073CWSQ51).

Despite submitting complete and genuine documentation, my appeal was rejected. Here’s what I submitted:

✅ A valid invoice from Color Wow’s official website for 12 units, dated before the complaint and first sale.

✅ A Sephora invoice, dated after the complaint, to show replenishment from an authorized retailer.

✅ During a phone call with Amazon support, I was told that Sephora is considered an acceptable source for supporting invoices, which is why I included it.

✅ I also provided a warehouse agreement and tracking number, showing proof of delivery and proper inventory handling.

✅ The customer was refunded in full (SGD 39.99) and received an additional SGD 23 as a goodwill gesture.

Unfortunately, my appeal was denied, and this completely shut down my business under that store. This is especially painful because it’s not the first time I’ve had to fight to keep this same store active.

Last year, this same store was also suspended — not for authenticity, but due to a voltage listing issue.

I listed an electronic item that clearly supported 220–240V, which is fully compliant with Singapore’s voltage standards. The correct voltage was shown both in the product description and on the product packaging.Yet it took me 6 months to prove that the product I sold met the required voltage, just to get back online. That experience cost me months of revenue and nearly destroyed my operations.

What I’m Asking:

• Can Amazon please clarify what additional documents or steps are needed to reinstate my account?

• Is it possible to unlink this store from others to prevent further impact?

• Can someone please contact me directly by phone or message, so we can resolve this clearly?

I’ve always worked with authentic products, refunded customers proactively, and responded quickly to any issues. I’m asking for a fair chance to fix this.

If anyone here has dealt with a similar situation or succeeded using Sephora invoices, I’d be grateful for your input or advice.

Thank you for your time

Ada's Mart

Temel

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Seller_QLQ1UT6FoPIgY
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Ongoing Issue with Scheduling Video Verification Calls | 21 Cases Opened Amazon Singapore
by Seller_QLQ1UT6FoPIgY

I am writing to escalate a persistent issue that remains unresolved despite my opening 21 cases over the past 60 days. I am unable to schedule a video verification call using the link provided in the performance notification.

Each time I report this issue, I am instructed to wait for a few days. However, no resolution follows, or I receive another request to complete a video verification, which again includes an invalid link.

I have attempted various troubleshooting steps on my end, including using different browsers, clearing cache and browser history, and ensuring there are no local technical issues. Unfortunately, none of these efforts have resolved the problem.

I have repeatedly shared screenshots and videos with the support team to illustrate the issue clearly. Despite being assured that the matter has been escalated to the appropriate team, there has been no tangible progress or resolution.

The support team has failed to provide meaningful assistance. The cases are often closed without resolution, leaving my account in limbo and causing significant frustration.

Additional Context:

To support my request, I have attached the following:

A screenshot of the error page encountered when attempting to schedule the video verification.

A list of recent cases opened regarding this issue, as detailed below:

  1. 27 November 2024, 11:45:14 AM GST, 10554457342, Pending Amazon Action: "Why is my account still suspended?"
  2. 25 November 2024, 12:02:02 PM GST, 10546743902, "Your ‘Call Me Now’ Inquiry."
  3. 21 November 2024, 01:51:35 PM GST, 10536564962, "Questions regarding my Account Health."
  4. 18 November 2024, 10:48:29 AM GST, 10523942672, "Questions regarding my Account Health."
  5. 14 November 2024, 12:40:56 PM GST, 10514183102, "Your ‘Call Me Now’ Inquiry."
  6. 08 November 2024, 07:27:07 AM GST, 10494974052
  7. 05 November 2024, 06:34:28 PM GST, 10486097682, "Unable to complete the video verification - Sorry, session has expired."
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Seller_zLG7xjMyOtqNe
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Objection regarding my unpaid money despite being approved .
by Seller_zLG7xjMyOtqNe

Dear Amazon Official

I am [Moderator Edit: removed personal information]. I am the owner of an Amazon seller account named shopzonUS. My account was suspended on May 19, 2023 and then my US, Canadian and Mexican marketplaces were deleted from the seller panel. I waited 90 days in accordance with the policies and then had a video call with the Amazon Fund team to collect my remaining money from the Canadian and Mexican marketplaces.

I sent the requested documents. Then, on October 3, 2023, I received two emails from the official fund team (seller-disbursement-notification@amazon.com) and the official who participated in the call [Moderator Edit: removed personal information]. In these emails, you stated that the meeting was positive and that my money would be paid on the next payment date.

After waiting for a while, I made another inquiry because my money had not been paid and you accused me of fraud and stated that you would not pay my money. I could not understand why you first approved and then gave such a ridiculous answer. Then you had a second meeting to get your money back and you rejected it. I am keeping the approval emails I received from the first meeting as evidence.

Because of you, I became a heart and nerve patient. I have been trying to get you to pay me the money that is my right for a whole year. I have repeatedly informed you about the urgency of my mother's health condition, but I will no longer allow you to keep my money as you please.I will file a criminal complaint against you with my lawyer. I will definitely not let you take my money. Does my mother have to die for my money to be paid? YOU SHOULD BE ASHAMED OF YOURSELVES FOR WITHHOLDING THE MONEY I WAS GOING TO USE FOR MY MOTHER'S TREATMENT FOR CANCER.

(https://sellercentral.amazon.com/help/hub/reference/external/9RA9LYBJ3QP27M6) As clearly stated in amazon fund policy, approved funds should be released. But you are not even following your own company policies. How can I trust you. I have never seen another company that does not recognize the law and does not keep its word so much. I wish I had never worked with you. In addition to this objection, I am sending you two emails proving that I received approval and the warning prepared by my lawyer. I am also sending my identity information and invoices showing that I personally purchased the products from Amazon to prove that I am not a scammer and that I am not involved in illegal activities, deceptive, fraudulent and harmful activities.

Finally, I cannot access the payment page because my Canada and Mexico marketplaces were deleted from the seller panel. I would like my money to be automatically paid to the Payoneer account registered in my account.

I hope you will pay my money as soon as possible and I will not have to resort to legal action.

[Moderator Edit: removed personal information]

My merchant token: A3JOQDNBJ902VZ

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