Reactivation/appeal process
Hey Guys,
My store was deactivated in 2021 due to issues with my previous supplier. I have gone through a legal battle with them for the past three years and I wrapped that up in August. I no longer have access to anything from my previous supplier(invoices, Product history and so on).
I have submitted multiple appeals these past few months and I keep getting denied. I have requested a call multiple times and I am not getting very much help from the account health team.
I have submitted the below multiple times:
Plan of action, Invoices for new product, Letter of authorization for new products from the company that is making the product. Even after submitting this multiple times the account health team is saying the internal team has denied the appeal.
Is there someone else that I can talk to or escalate this to so I can get this reactivated?
Any insight would be a huge help!
5 replies
Emet_Amazon
Hello @Seller_C3ryHuuOcXLwv,
Thank you for posting your concerns with your deactivation from 2021.
My store was deactivated in 2021 due to issues with my previous supplier. I have gone through a legal battle with them for the past three years and I wrapped that up in August. I no longer have access to anything from my previous supplier(invoices, Product history and so on).
I have submitted multiple appeals these past few months and I keep getting denied. I have requested a call multiple times and I am not getting very much help from the account health team.
I have submitted the below multiple times:
Plan of action, Invoices for new product, Letter of authorization for new products from the company that is making the product. Even after submitting this multiple times the account health team is saying the internal team has denied the appeal.
Is there someone else that I can talk to or escalate this to so I can get this reactivated?
Typically the original issue is required to be resolved prior to the accounts reactivation. Some very rare situations with very unique scenarios like having never sold a product you may be requested to provide invoices for related products with sales or a new supplier. These will only ever be accepted if reviewed, approved and requested by our review teams only. Have you received such a request? I would ask that you post your original deactivation notice as new documents, LOA or invoices cannot be accepted unless requested.
If this was a situation surrounding authenticity, or intellectual properties, a plan of action cannot be accepted as it does not address these specific violations. Once I have more information what the specific situation I can offer more guidance.
The forums community and I are here to support you. Please let us know how we can help you from this point forward.
Emet.
Seller_4zBzdtgCyS9EI
Unless this dates back to pre-deactivation, it's not good enough for Amazon 2.0
Amazon 2.0 expects every seller to be brand authorized BEFORE they even list a product. They will still allow you list a million products without to ask for proper invoices first, but once they suspend you there is no coming back.
How have you been in a LEGAL battle (aka court) with them for 3 years and don't have any paperwork anymore?????????????
Anyhow, you are trying to fix an old problem with a new fix. These issues can't be "fixed" or "forgiven" anymore on Amazon 2.0. Your only path to reinstatement is proving you were suspended in error and your products WERE authentic via supply chain documentation.
Emet_Amazon
Hello @Seller_C3ryHuuOcXLwv,
Thank you for following up with this information.
I have removed any images including personal information.
As I had mentioned invoices from a new supplier will "only" be accepted upon request from our review teams. If they have not requested these documents that would imply that you are not eligible to provide these types of documents. We will require that you address the issue with the originally requested documentation.
Additionally, a plan of action in these situations cannot be accepted. They do not address or confirm compliance showing proof of authenticity or a valid supply chain thus are no longer accepted in these situations.
As noted the original supplier was not properly authorized and did not maintain documentation, due to this the account at this time may not be eligible for reactivation since we require the original invoices at this time to be eligible for reactivation.
The forums community and I are here to support you. Please let us know how we can help you from this point forward.
Emet.
