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Seller_C3ryHuuOcXLwv

Reactivation/appeal process

Hey Guys,

My store was deactivated in 2021 due to issues with my previous supplier. I have gone through a legal battle with them for the past three years and I wrapped that up in August. I no longer have access to anything from my previous supplier(invoices, Product history and so on).

I have submitted multiple appeals these past few months and I keep getting denied. I have requested a call multiple times and I am not getting very much help from the account health team.

I have submitted the below multiple times:

Plan of action, Invoices for new product, Letter of authorization for new products from the company that is making the product. Even after submitting this multiple times the account health team is saying the internal team has denied the appeal.

Is there someone else that I can talk to or escalate this to so I can get this reactivated?

Any insight would be a huge help!

42 views
5 replies
Tags:Account Health, Deactivated, Seller Support, Suspended
00
Reply
user profile
Seller_C3ryHuuOcXLwv

Reactivation/appeal process

Hey Guys,

My store was deactivated in 2021 due to issues with my previous supplier. I have gone through a legal battle with them for the past three years and I wrapped that up in August. I no longer have access to anything from my previous supplier(invoices, Product history and so on).

I have submitted multiple appeals these past few months and I keep getting denied. I have requested a call multiple times and I am not getting very much help from the account health team.

I have submitted the below multiple times:

Plan of action, Invoices for new product, Letter of authorization for new products from the company that is making the product. Even after submitting this multiple times the account health team is saying the internal team has denied the appeal.

Is there someone else that I can talk to or escalate this to so I can get this reactivated?

Any insight would be a huge help!

Tags:Account Health, Deactivated, Seller Support, Suspended
00
42 views
5 replies
Reply
5 replies
user profile
Emet_Amazon

Hello @Seller_C3ryHuuOcXLwv,

Thank you for posting your concerns with your deactivation from 2021.

user profile
Seller_C3ryHuuOcXLwv

My store was deactivated in 2021 due to issues with my previous supplier. I have gone through a legal battle with them for the past three years and I wrapped that up in August. I no longer have access to anything from my previous supplier(invoices, Product history and so on).

I have submitted multiple appeals these past few months and I keep getting denied. I have requested a call multiple times and I am not getting very much help from the account health team.

I have submitted the below multiple times:

Plan of action, Invoices for new product, Letter of authorization for new products from the company that is making the product. Even after submitting this multiple times the account health team is saying the internal team has denied the appeal.

Is there someone else that I can talk to or escalate this to so I can get this reactivated?

View post

Typically the original issue is required to be resolved prior to the accounts reactivation. Some very rare situations with very unique scenarios like having never sold a product you may be requested to provide invoices for related products with sales or a new supplier. These will only ever be accepted if reviewed, approved and requested by our review teams only. Have you received such a request? I would ask that you post your original deactivation notice as new documents, LOA or invoices cannot be accepted unless requested.

If this was a situation surrounding authenticity, or intellectual properties, a plan of action cannot be accepted as it does not address these specific violations. Once I have more information what the specific situation I can offer more guidance.

The forums community and I are here to support you. Please let us know how we can help you from this point forward.

Emet.

10
user profile
Seller_4zBzdtgCyS9EI

user profile
Seller_C3ryHuuOcXLwv
along with my LOA,POA, and invoices.
View post

Unless this dates back to pre-deactivation, it's not good enough for Amazon 2.0

user profile
Seller_C3ryHuuOcXLwv
previous supplier I was using did not keep invoices or documentation like I was told they would. They also did not have approval to sell certain products,
View post

Amazon 2.0 expects every seller to be brand authorized BEFORE they even list a product. They will still allow you list a million products without to ask for proper invoices first, but once they suspend you there is no coming back.

user profile
Seller_C3ryHuuOcXLwv
I have gone through a legal battle with them for the past three years
View post
user profile
Seller_C3ryHuuOcXLwv
I no longer have access to anything from my previous supplier(invoices, Product history and so on).
View post

How have you been in a LEGAL battle (aka court) with them for 3 years and don't have any paperwork anymore?????????????

Anyhow, you are trying to fix an old problem with a new fix. These issues can't be "fixed" or "forgiven" anymore on Amazon 2.0. Your only path to reinstatement is proving you were suspended in error and your products WERE authentic via supply chain documentation.

10
user profile
Emet_Amazon

Hello @Seller_C3ryHuuOcXLwv,

Thank you for following up with this information.

I have removed any images including personal information.

user profile
Seller_C3ryHuuOcXLwv
I have added that original deactivation below along with my LOA,POA, and invoices.
View post
user profile
Emet_Amazon
Typically the original issue is required to be resolved prior to the accounts reactivation. Some very rare situations with very unique scenarios like having never sold a product you may be requested to provide invoices for related products with sales or a new supplier. These will only ever be accepted if reviewed, approved and requested by our review teams only. Have you received such a request? I would ask that you post your original deactivation notice as new documents, LOA or invoices cannot be accepted unless requested.
View post

As I had mentioned invoices from a new supplier will "only" be accepted upon request from our review teams. If they have not requested these documents that would imply that you are not eligible to provide these types of documents. We will require that you address the issue with the originally requested documentation.

Additionally, a plan of action in these situations cannot be accepted. They do not address or confirm compliance showing proof of authenticity or a valid supply chain thus are no longer accepted in these situations.

user profile
Seller_C3ryHuuOcXLwv
The previous supplier I was using did not keep invoices or documentation like I was told they would. They also did not have approval to sell certain products, which is what put me in the situation. I have spent the last few years going through a legal battle with this previous supplier and that finally came to a close earlier this year. I have now found a new supplier to work with and I have provided those invoices and letter of approval below. What else can I do to get reactivated?
View post

As noted the original supplier was not properly authorized and did not maintain documentation, due to this the account at this time may not be eligible for reactivation since we require the original invoices at this time to be eligible for reactivation.

The forums community and I are here to support you. Please let us know how we can help you from this point forward.

Emet.

20
Follow this discussion to be notified of new activity
user profile
Seller_C3ryHuuOcXLwv

Reactivation/appeal process

Hey Guys,

My store was deactivated in 2021 due to issues with my previous supplier. I have gone through a legal battle with them for the past three years and I wrapped that up in August. I no longer have access to anything from my previous supplier(invoices, Product history and so on).

I have submitted multiple appeals these past few months and I keep getting denied. I have requested a call multiple times and I am not getting very much help from the account health team.

I have submitted the below multiple times:

Plan of action, Invoices for new product, Letter of authorization for new products from the company that is making the product. Even after submitting this multiple times the account health team is saying the internal team has denied the appeal.

Is there someone else that I can talk to or escalate this to so I can get this reactivated?

Any insight would be a huge help!

42 views
5 replies
Tags:Account Health, Deactivated, Seller Support, Suspended
00
Reply
user profile
Seller_C3ryHuuOcXLwv

Reactivation/appeal process

Hey Guys,

My store was deactivated in 2021 due to issues with my previous supplier. I have gone through a legal battle with them for the past three years and I wrapped that up in August. I no longer have access to anything from my previous supplier(invoices, Product history and so on).

I have submitted multiple appeals these past few months and I keep getting denied. I have requested a call multiple times and I am not getting very much help from the account health team.

I have submitted the below multiple times:

Plan of action, Invoices for new product, Letter of authorization for new products from the company that is making the product. Even after submitting this multiple times the account health team is saying the internal team has denied the appeal.

Is there someone else that I can talk to or escalate this to so I can get this reactivated?

Any insight would be a huge help!

Tags:Account Health, Deactivated, Seller Support, Suspended
00
42 views
5 replies
Reply
user profile

Reactivation/appeal process

by Seller_C3ryHuuOcXLwv

Hey Guys,

My store was deactivated in 2021 due to issues with my previous supplier. I have gone through a legal battle with them for the past three years and I wrapped that up in August. I no longer have access to anything from my previous supplier(invoices, Product history and so on).

I have submitted multiple appeals these past few months and I keep getting denied. I have requested a call multiple times and I am not getting very much help from the account health team.

I have submitted the below multiple times:

Plan of action, Invoices for new product, Letter of authorization for new products from the company that is making the product. Even after submitting this multiple times the account health team is saying the internal team has denied the appeal.

Is there someone else that I can talk to or escalate this to so I can get this reactivated?

Any insight would be a huge help!

Tags:Account Health, Deactivated, Seller Support, Suspended
00
42 views
5 replies
Reply
5 replies
5 replies
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user profile
Emet_Amazon

Hello @Seller_C3ryHuuOcXLwv,

Thank you for posting your concerns with your deactivation from 2021.

user profile
Seller_C3ryHuuOcXLwv

My store was deactivated in 2021 due to issues with my previous supplier. I have gone through a legal battle with them for the past three years and I wrapped that up in August. I no longer have access to anything from my previous supplier(invoices, Product history and so on).

I have submitted multiple appeals these past few months and I keep getting denied. I have requested a call multiple times and I am not getting very much help from the account health team.

I have submitted the below multiple times:

Plan of action, Invoices for new product, Letter of authorization for new products from the company that is making the product. Even after submitting this multiple times the account health team is saying the internal team has denied the appeal.

Is there someone else that I can talk to or escalate this to so I can get this reactivated?

View post

Typically the original issue is required to be resolved prior to the accounts reactivation. Some very rare situations with very unique scenarios like having never sold a product you may be requested to provide invoices for related products with sales or a new supplier. These will only ever be accepted if reviewed, approved and requested by our review teams only. Have you received such a request? I would ask that you post your original deactivation notice as new documents, LOA or invoices cannot be accepted unless requested.

If this was a situation surrounding authenticity, or intellectual properties, a plan of action cannot be accepted as it does not address these specific violations. Once I have more information what the specific situation I can offer more guidance.

The forums community and I are here to support you. Please let us know how we can help you from this point forward.

Emet.

10
user profile
Seller_4zBzdtgCyS9EI

user profile
Seller_C3ryHuuOcXLwv
along with my LOA,POA, and invoices.
View post

Unless this dates back to pre-deactivation, it's not good enough for Amazon 2.0

user profile
Seller_C3ryHuuOcXLwv
previous supplier I was using did not keep invoices or documentation like I was told they would. They also did not have approval to sell certain products,
View post

Amazon 2.0 expects every seller to be brand authorized BEFORE they even list a product. They will still allow you list a million products without to ask for proper invoices first, but once they suspend you there is no coming back.

user profile
Seller_C3ryHuuOcXLwv
I have gone through a legal battle with them for the past three years
View post
user profile
Seller_C3ryHuuOcXLwv
I no longer have access to anything from my previous supplier(invoices, Product history and so on).
View post

How have you been in a LEGAL battle (aka court) with them for 3 years and don't have any paperwork anymore?????????????

Anyhow, you are trying to fix an old problem with a new fix. These issues can't be "fixed" or "forgiven" anymore on Amazon 2.0. Your only path to reinstatement is proving you were suspended in error and your products WERE authentic via supply chain documentation.

10
user profile
Emet_Amazon

Hello @Seller_C3ryHuuOcXLwv,

Thank you for following up with this information.

I have removed any images including personal information.

user profile
Seller_C3ryHuuOcXLwv
I have added that original deactivation below along with my LOA,POA, and invoices.
View post
user profile
Emet_Amazon
Typically the original issue is required to be resolved prior to the accounts reactivation. Some very rare situations with very unique scenarios like having never sold a product you may be requested to provide invoices for related products with sales or a new supplier. These will only ever be accepted if reviewed, approved and requested by our review teams only. Have you received such a request? I would ask that you post your original deactivation notice as new documents, LOA or invoices cannot be accepted unless requested.
View post

As I had mentioned invoices from a new supplier will "only" be accepted upon request from our review teams. If they have not requested these documents that would imply that you are not eligible to provide these types of documents. We will require that you address the issue with the originally requested documentation.

Additionally, a plan of action in these situations cannot be accepted. They do not address or confirm compliance showing proof of authenticity or a valid supply chain thus are no longer accepted in these situations.

user profile
Seller_C3ryHuuOcXLwv
The previous supplier I was using did not keep invoices or documentation like I was told they would. They also did not have approval to sell certain products, which is what put me in the situation. I have spent the last few years going through a legal battle with this previous supplier and that finally came to a close earlier this year. I have now found a new supplier to work with and I have provided those invoices and letter of approval below. What else can I do to get reactivated?
View post

As noted the original supplier was not properly authorized and did not maintain documentation, due to this the account at this time may not be eligible for reactivation since we require the original invoices at this time to be eligible for reactivation.

The forums community and I are here to support you. Please let us know how we can help you from this point forward.

Emet.

20
Follow this discussion to be notified of new activity
user profile
Emet_Amazon

Hello @Seller_C3ryHuuOcXLwv,

Thank you for posting your concerns with your deactivation from 2021.

user profile
Seller_C3ryHuuOcXLwv

My store was deactivated in 2021 due to issues with my previous supplier. I have gone through a legal battle with them for the past three years and I wrapped that up in August. I no longer have access to anything from my previous supplier(invoices, Product history and so on).

I have submitted multiple appeals these past few months and I keep getting denied. I have requested a call multiple times and I am not getting very much help from the account health team.

I have submitted the below multiple times:

Plan of action, Invoices for new product, Letter of authorization for new products from the company that is making the product. Even after submitting this multiple times the account health team is saying the internal team has denied the appeal.

Is there someone else that I can talk to or escalate this to so I can get this reactivated?

View post

Typically the original issue is required to be resolved prior to the accounts reactivation. Some very rare situations with very unique scenarios like having never sold a product you may be requested to provide invoices for related products with sales or a new supplier. These will only ever be accepted if reviewed, approved and requested by our review teams only. Have you received such a request? I would ask that you post your original deactivation notice as new documents, LOA or invoices cannot be accepted unless requested.

If this was a situation surrounding authenticity, or intellectual properties, a plan of action cannot be accepted as it does not address these specific violations. Once I have more information what the specific situation I can offer more guidance.

The forums community and I are here to support you. Please let us know how we can help you from this point forward.

Emet.

10
user profile
Emet_Amazon

Hello @Seller_C3ryHuuOcXLwv,

Thank you for posting your concerns with your deactivation from 2021.

user profile
Seller_C3ryHuuOcXLwv

My store was deactivated in 2021 due to issues with my previous supplier. I have gone through a legal battle with them for the past three years and I wrapped that up in August. I no longer have access to anything from my previous supplier(invoices, Product history and so on).

I have submitted multiple appeals these past few months and I keep getting denied. I have requested a call multiple times and I am not getting very much help from the account health team.

I have submitted the below multiple times:

Plan of action, Invoices for new product, Letter of authorization for new products from the company that is making the product. Even after submitting this multiple times the account health team is saying the internal team has denied the appeal.

Is there someone else that I can talk to or escalate this to so I can get this reactivated?

View post

Typically the original issue is required to be resolved prior to the accounts reactivation. Some very rare situations with very unique scenarios like having never sold a product you may be requested to provide invoices for related products with sales or a new supplier. These will only ever be accepted if reviewed, approved and requested by our review teams only. Have you received such a request? I would ask that you post your original deactivation notice as new documents, LOA or invoices cannot be accepted unless requested.

If this was a situation surrounding authenticity, or intellectual properties, a plan of action cannot be accepted as it does not address these specific violations. Once I have more information what the specific situation I can offer more guidance.

The forums community and I are here to support you. Please let us know how we can help you from this point forward.

Emet.

10
Reply
user profile
Seller_4zBzdtgCyS9EI

user profile
Seller_C3ryHuuOcXLwv
along with my LOA,POA, and invoices.
View post

Unless this dates back to pre-deactivation, it's not good enough for Amazon 2.0

user profile
Seller_C3ryHuuOcXLwv
previous supplier I was using did not keep invoices or documentation like I was told they would. They also did not have approval to sell certain products,
View post

Amazon 2.0 expects every seller to be brand authorized BEFORE they even list a product. They will still allow you list a million products without to ask for proper invoices first, but once they suspend you there is no coming back.

user profile
Seller_C3ryHuuOcXLwv
I have gone through a legal battle with them for the past three years
View post
user profile
Seller_C3ryHuuOcXLwv
I no longer have access to anything from my previous supplier(invoices, Product history and so on).
View post

How have you been in a LEGAL battle (aka court) with them for 3 years and don't have any paperwork anymore?????????????

Anyhow, you are trying to fix an old problem with a new fix. These issues can't be "fixed" or "forgiven" anymore on Amazon 2.0. Your only path to reinstatement is proving you were suspended in error and your products WERE authentic via supply chain documentation.

10
user profile
Seller_4zBzdtgCyS9EI

user profile
Seller_C3ryHuuOcXLwv
along with my LOA,POA, and invoices.
View post

Unless this dates back to pre-deactivation, it's not good enough for Amazon 2.0

user profile
Seller_C3ryHuuOcXLwv
previous supplier I was using did not keep invoices or documentation like I was told they would. They also did not have approval to sell certain products,
View post

Amazon 2.0 expects every seller to be brand authorized BEFORE they even list a product. They will still allow you list a million products without to ask for proper invoices first, but once they suspend you there is no coming back.

user profile
Seller_C3ryHuuOcXLwv
I have gone through a legal battle with them for the past three years
View post
user profile
Seller_C3ryHuuOcXLwv
I no longer have access to anything from my previous supplier(invoices, Product history and so on).
View post

How have you been in a LEGAL battle (aka court) with them for 3 years and don't have any paperwork anymore?????????????

Anyhow, you are trying to fix an old problem with a new fix. These issues can't be "fixed" or "forgiven" anymore on Amazon 2.0. Your only path to reinstatement is proving you were suspended in error and your products WERE authentic via supply chain documentation.

10
Reply
user profile
Emet_Amazon

Hello @Seller_C3ryHuuOcXLwv,

Thank you for following up with this information.

I have removed any images including personal information.

user profile
Seller_C3ryHuuOcXLwv
I have added that original deactivation below along with my LOA,POA, and invoices.
View post
user profile
Emet_Amazon
Typically the original issue is required to be resolved prior to the accounts reactivation. Some very rare situations with very unique scenarios like having never sold a product you may be requested to provide invoices for related products with sales or a new supplier. These will only ever be accepted if reviewed, approved and requested by our review teams only. Have you received such a request? I would ask that you post your original deactivation notice as new documents, LOA or invoices cannot be accepted unless requested.
View post

As I had mentioned invoices from a new supplier will "only" be accepted upon request from our review teams. If they have not requested these documents that would imply that you are not eligible to provide these types of documents. We will require that you address the issue with the originally requested documentation.

Additionally, a plan of action in these situations cannot be accepted. They do not address or confirm compliance showing proof of authenticity or a valid supply chain thus are no longer accepted in these situations.

user profile
Seller_C3ryHuuOcXLwv
The previous supplier I was using did not keep invoices or documentation like I was told they would. They also did not have approval to sell certain products, which is what put me in the situation. I have spent the last few years going through a legal battle with this previous supplier and that finally came to a close earlier this year. I have now found a new supplier to work with and I have provided those invoices and letter of approval below. What else can I do to get reactivated?
View post

As noted the original supplier was not properly authorized and did not maintain documentation, due to this the account at this time may not be eligible for reactivation since we require the original invoices at this time to be eligible for reactivation.

The forums community and I are here to support you. Please let us know how we can help you from this point forward.

Emet.

20
user profile
Emet_Amazon

Hello @Seller_C3ryHuuOcXLwv,

Thank you for following up with this information.

I have removed any images including personal information.

user profile
Seller_C3ryHuuOcXLwv
I have added that original deactivation below along with my LOA,POA, and invoices.
View post
user profile
Emet_Amazon
Typically the original issue is required to be resolved prior to the accounts reactivation. Some very rare situations with very unique scenarios like having never sold a product you may be requested to provide invoices for related products with sales or a new supplier. These will only ever be accepted if reviewed, approved and requested by our review teams only. Have you received such a request? I would ask that you post your original deactivation notice as new documents, LOA or invoices cannot be accepted unless requested.
View post

As I had mentioned invoices from a new supplier will "only" be accepted upon request from our review teams. If they have not requested these documents that would imply that you are not eligible to provide these types of documents. We will require that you address the issue with the originally requested documentation.

Additionally, a plan of action in these situations cannot be accepted. They do not address or confirm compliance showing proof of authenticity or a valid supply chain thus are no longer accepted in these situations.

user profile
Seller_C3ryHuuOcXLwv
The previous supplier I was using did not keep invoices or documentation like I was told they would. They also did not have approval to sell certain products, which is what put me in the situation. I have spent the last few years going through a legal battle with this previous supplier and that finally came to a close earlier this year. I have now found a new supplier to work with and I have provided those invoices and letter of approval below. What else can I do to get reactivated?
View post

As noted the original supplier was not properly authorized and did not maintain documentation, due to this the account at this time may not be eligible for reactivation since we require the original invoices at this time to be eligible for reactivation.

The forums community and I are here to support you. Please let us know how we can help you from this point forward.

Emet.

20
Reply
Follow this discussion to be notified of new activity