Confused about feedback removal guidelines
The buyer said it was the worst duct tape he had ever bought, the design is cool, but he was going to throw them in the trash. This is obviously a product review, according to Amazon's feedback removal guidelines, it should be deleted, shouldn't it?
Secondly, the buyer said our product is fake duct tape. Of course, our product is not a duct tape originally, it is just a regular decorative tape. You can search for "duct tape" on Amazon and you can clearly see the difference between it and regular tape. It was the buyer's own carelessness that caused him to buy the wrong product and then he left feedback complaining that our product did not meet expectations. This is very unfair to us!
Order ID: 114-6965356-6076216
Case ID: 15114922511
Please help us! @Quincy_Amazon @Tatiana_Amazon@SEAmod
Confused about feedback removal guidelines
The buyer said it was the worst duct tape he had ever bought, the design is cool, but he was going to throw them in the trash. This is obviously a product review, according to Amazon's feedback removal guidelines, it should be deleted, shouldn't it?
Secondly, the buyer said our product is fake duct tape. Of course, our product is not a duct tape originally, it is just a regular decorative tape. You can search for "duct tape" on Amazon and you can clearly see the difference between it and regular tape. It was the buyer's own carelessness that caused him to buy the wrong product and then he left feedback complaining that our product did not meet expectations. This is very unfair to us!
Order ID: 114-6965356-6076216
Case ID: 15114922511
Please help us! @Quincy_Amazon @Tatiana_Amazon@SEAmod
3 replies
Quincy_Amazon
Hello @Seller_SV5IDREjsezuZ
Thank you for posting your inquiry to the Forums and for providing that case ID number. I am looking into it and will respond with any findings.
Regards,
Quincy_Amazon
